Return and Refund Policy

 

  1. Introduction:

At PVC Wall Panel, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with the products you have purchased, we are here to help. Please review our return and refund policy below.

  1. Returns:

Products must be returned within 7 days of receipt.

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.

A receipt or proof of purchase is required to process a return.

  1. Return Process:

Contact our customer service team at info@pvcwallpanel.co.uk to initiate the return process. Please provide your order number and details about the product you wish to return.

  1. Refunds:

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-2 days.

Partial Refunds:

In certain situations, only partial refunds may be granted, such as when:

The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  1. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@pvcwallpanel.co.uk.

  1. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@pvcwallpanel.co.uk.

  1. Contact Us:

If you have any questions about our return and refund policy, please contact us at info@pvcwallpanel.co.uk.